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.15s;resize:none;overflow-y:auto;max-height:120px;line-height:1.5;display:block}.eg-chat-input:focus{border-color:var(--eg-border-focus)}.eg-chat-input::-moz-placeholder{opacity:.5}.eg-chat-input::placeholder{opacity:.5}.eg-typing-dots{display:flex;gap:4px;align-items:center;height:16px}.eg-typing-dots span{width:6px;height:6px;border-radius:50%;background:var(--eg-text-secondary);animation:typing-bounce 1.2s ease infinite}.eg-typing-dots span:nth-child(2){animation-delay:.2s}.eg-typing-dots span:nth-child(3){animation-delay:.4s}@keyframes typing-bounce{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-5px);opacity:1}}.eg-quick-reply{padding:7px 16px;background:transparent;border:1px solid var(--eg-border-clr);border-radius:20px;color:var(--eg-text-secondary);font-family:Manrope,sans-serif;font-size:12px;cursor:pointer;transition:all .15s}.eg-quick-reply:hover{border-color:var(--eg-accent);color:var(--eg-accent);background:color-mix(in srgb,var(--eg-accent) 6%,transparent)}.eg-audio-call-icon{width:36px;height:36px;border-radius:8px;background:color-mix(in srgb,var(--eg-accent) 13%,transparent);border:1px solid color-mix(in srgb,var(--eg-accent) 26%,transparent);color:var(--eg-accent);display:flex;align-items:center;justify-content:center}.eg-audio-waveform{display:flex;align-items:center;gap:2px;height:44px;cursor:pointer;position:relative;padding:0 2px}.eg-audio-bar{flex:1;min-width:3px;border-radius:2px;transition:opacity .1s}.eg-audio-playhead{position:absolute;top:0;bottom:0;width:2px;background:var(--eg-accent);border-radius:1px;pointer-events:none;transform:translate(-50%)}.eg-audio-play-btn{width:40px;height:40px;border-radius:50%;background:var(--eg-accent);color:var(--eg-accent-text);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .15s,box-shadow .15s}.eg-audio-play-btn:hover{background:var(--eg-accent-hover);box-shadow:0 4px 16px color-mix(in srgb,var(--eg-accent) 33%,transparent)}.eg-audio-time{font-family:Manrope,sans-serif;font-size:11px;color:var(--eg-text-secondary);white-space:nowrap;min-width:32px}.eg-audio-track{flex:1;height:4px;background:var(--eg-surface);border-radius:2px;position:relative;cursor:pointer}.eg-audio-fill{position:absolute;left:0;top:0;bottom:0;background:var(--eg-accent);border-radius:2px;transition:width .1s}.eg-audio-thumb{position:absolute;top:50%;transform:translate(-50%,-50%);width:12px;height:12px;border-radius:50%;background:var(--eg-accent);border:2px solid var(--eg-panel-bg);box-shadow:0 0 0 1px var(--eg-accent);pointer-events:none}.eg-speed-btn{padding:5px 9px;background:transparent;border:1px solid var(--eg-border-clr);border-radius:4px;color:var(--eg-text-secondary);font-family:Manrope,sans-serif;font-size:11px;font-weight:600;cursor:pointer;transition:all .15s}.eg-speed-btn--active{background:var(--eg-accent);border-color:var(--eg-accent);color:var(--eg-accent-text)}.eg-transcript-header{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1px solid var(--eg-divider)}.eg-transcript-row{display:flex;align-items:baseline;gap:0;padding:13px 18px;border-bottom:1px solid var(--eg-divider);border-left:3px solid transparent;transition:background .12s}.eg-transcript-row:last-child{border-bottom:none}.eg-transcript-row:hover{background:var(--eg-surface-hover)}.eg-transcript-row--agent{border-left-color:#0d9488}.eg-transcript-row--customer{border-left-color:#248ec6}.eg-transcript-speaker-col{width:74px;flex-shrink:0;padding-top:2px;font-family:Manrope,sans-serif;font-size:10px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase}.eg-transcript-text{flex:1;font-size:13px;color:var(--eg-text-primary);line-height:1.7;margin:0;padding-right:16px;font-family:Manrope,sans-serif}.eg-transcript-meta-col{display:flex;align-items:center;gap:8px;flex-shrink:0;padding-top:3px}.eg-transcript-sent-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.eg-highlight{background:color-mix(in srgb,var(--eg-accent) 25%,transparent);color:var(--eg-accent);border-radius:2px;padding:0 1px}.eg-score-ring-wrap{position:relative;display:inline-flex;align-items:center;justify-content:center}.eg-score-ring-label{position:absolute;text-align:center;display:flex;flex-direction:column;align-items:center}.eg-criteria-item{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:6px 0;border-bottom:1px solid var(--eg-divider)}.eg-criteria-item:last-child{border-bottom:none}.eg-criteria-dot{width:6px;height:6px;border-radius:50%;flex-shrink:0}.eg-criteria-bar-track{width:50px;height:3px;background:var(--eg-surface);border-radius:2px;overflow:hidden}.eg-criteria-bar-fill{height:100%;border-radius:2px;transition:width .3s ease}.eg-empty-state{display:flex;flex-direction:column;align-items:center;text-align:center;padding:48px 32px}.eg-empty-icon{width:64px;height:64px;border-radius:16px;background:var(--eg-surface);border:1px solid var(--eg-border-clr);display:flex;align-items:center;justify-content:center;margin-bottom:20px;color:var(--eg-text-secondary)}